Sri Lanka Institute of service management was inaugurated in January 2017 and is a corporation registered under the Companies Act. The Institute’s main focus is improving education, research and practices in service management. These are to be achieved by conducting professional examinations, seminars/workshops, conferences, training programs, and research and management guidance publications.
In Sri Lanka, the services sector consisting of tourism and hospitality services, communication and IT services, health care services, public services, educational services, banking/financial/insurance services, transportation/distribution services, legal/accounting/other professional services, and retail servicescontributes nearly 60% to the Sri Lanka’s GDP, and is expected to lead the national economic development efforts.
Develop curricula, conducting training, development and testing Programs, promote research and disseminate new knowledge and continuous professional development programs by SLISM and with its certified training partners and certify individuals as professionals & practitioners for both local and global service sector organizations in collaboration with private, pubic and non-governmental organizations locally and overseas.
Make Sri Lanka an Iconic Nation for Service Excellence