The Sri Lanka Institute of Service Management is a professional body for Service Management in Sri Lanka.
The Sri Lanka Institute of Service Management a company registered (limited by guarantee) in Sri Lanka. Company registration number GA 00203975, was created to drive the industry forward through fully accredited qualifications that evolve with the demands of consumers, technology and wider society.
Our registered office address is at 277 New Hunupitiya Rd, Dalugama, Kelaniya, Sri Lanka.
When you supply your personal information, you're agreeing to receive regular news and updates about SLISM, events, membership, courses, research and career programmes for the service management industry.
The legal basis for using your data
Consent. This means that you have agreed to let us process your personal
data, in the form of an opt-in or disclaimer, as explained at the point of data
collection. You can change your mind at any time.
Withdrawing consent so we can no longer
process your personal
data. You can change your mind and withdraw your consent by contacting us
at email address pathum.waas@gmil.com
or by writing
to us at SLISM 277
New Hunupitiya Rd, Dalugama, Kelaniya, Sri Lanka
Withdrawing
consent from receiving marketing communications.
If you'd like
to stop receiving marketing communications, you can:
a) Click the unsubscribe/opt-out
option in any marketing communications from us.
b) Contact us at 0773203774 or
write to us at 277 New Hunupitiya Rd, Dalugama, Kelaniya, Sri Lanka
Legitimate
Interest.
This means we
have a legitimate business interest to use your data and we feel that this use
is of benefit to you and is something you would expect. We will also offer you
the option to opt-out if you choose.
Contract.
This means we need to process
your data in relation to a contract between us and you (eg: your membership
contract).
Legal Obligation.
This means that we have to process
the personal data in order to comply with the law.
|
Purpose Activity |
Type of Data |
Why we need to process your personal information |
Lawful basis for processing |
|---|---|---|---|
|
A corporate membership application form at organisation level. |
Organisation name. |
Processing your membership
application. To send email marketing. |
Contract. |
|
Completing an event/ training booking form on the website. |
Name. The name of where you work. Postal
address. |
Dealing with an order or booking. |
Contract. |
|
Completing an individual SLISM membership application form. |
Name. Email address. Home/work address |
Processing membership application
form. |
Contract. |
|
Marketing messages about our products and services. |
Email address. |
Marketing by email. |
Consent. |
|
Segmentation, analytics, marketing. |
Job
title. The type of organisation you work for. |
To provide targeted and appropriate marketing messages. |
Legitimate interest. |
|
Further education institution accreditation form of SLISM. |
Name. |
Registering the further education institution as an SLISM accredited institution |
Contract. |
|
Registration of individual students from SLISM accredited institutions. |
Name. |
To ensure that students can leave the institution with a SLISM qualification. |
Consent. |
We won't share your
personal data with third parties for marketing purposes without your consent.
We may share your personal data with:
a) Our business partners,
suppliers and sub-contractors as part of our relationship with you, and after
confirming that they will only process your information on our instruction and
while using appropriate security.
b) Our auditors, legal advisers and
other professional advisors or service providers.
In the case of personal data
obtained via our websites:
a) analytics and search engine
providers that assist us in monitoring usage of our websites, subject to our
cookie notice below.
We may share your information with third
parties:
a) If we sell or buy assets, in which case we may
disclose your personal information to the prospective buyer or seller, subject
to the terms of this privacy notice.
b) If the assets of SLISM or any
organisations which are part of SLISM are acquired by a third party and members
and contacts are one of the transferred assets.
c) If we are legally required to
share your personal data, or in order to enforce or apply our contractual terms
and conditions with you.
d) To protect the rights, property,
and safety of SLISM, our members, and others. This includes sharing your
personal information with other organisations for the purposes of fraud
protection and preventing cybercrime.
If we transfer or store your data outside of Sri Lanka we will take steps to make sure that your data is protected as if it were stored in Sri Lanka.
We won't keep your personal data any longer
than we need to.
We will keep your personal data for as long as you
are a member, have attended an event and have given your consent to marketing.
If you withdraw your consent, we
will keep your details to make sure we don't contact you again for marketing
purposes, and for our own legal, regulatory, and accounting purposes.
Membership details and payments are kept for a statutory 6 years under Accounting practices in Sri Lanka.
We are led by customer-first principles and want to inform you of your personal data rights.
If you decide to remove or view the data we hold about you, we may need to confirm your identity. If this is the case, we will let you know, and would need to see some form of ID, like your NIC Card or passport.
In order to offer as much clarity as possible, we will supply links to the Data Protection Authority website (when fully operational) so you can read further into your data rights and what they mean.
a) The right to be informed - you have the right to know what we are collecting and how we are collecting it.
b) Right of access- you have the right to know whether we are processing your personal data, and what we are processing. We will respond within 28 days of receiving your request.
c) Right to rectification - you have the right to have any incorrect personal data corrected or completed if it is incomplete. We will respond within 28 days of receiving your request.
d) Right to erasure - this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will respond within 28 days of receiving your request.
e) Right to restrict processing - you have the right to ask us to restrict processing of your data. We will respond within 28 days of receiving your request.
f) Right
to
object - you have the right to object to our
processing of your personal data based on
(i) legitimate
interests, or for the performance of a task in the
public interests/exercise of official authority (including profiling);
(ii) direct
marketing (including profiling); and
(iii) for purposes of
scientific/historical research and statistics.
If you have any further questions about the below, please contact us at pathum.waas@gmil.com or write to us at SLISM 277 New Hunupitiya Rd, Dalugama, Kelaniya., Sri Lanka
Our use of Cookies
A cookie is a small piece of information sent by a web server to a web browser, which lets us collect information from the browser. If you'd like to know more about cookies, visit http://www.allaboutcookies.org/.
We use cookies to identify you when you visit our website and to keep track
of your browsing patterns.
Most browsers will allow you to turn off cookies. If you want to know how to
do this please look at the menu on your browser, or look at the instruction
on http://www.allaboutcookies.org/.
Unfortunately, turning off cookies may mean our website doesn't retain your
settings and may restrict use of the site.
If you would like to change your cookie preferences, please use the "Cookie Settings" option in the website footer.
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Notice.
This privacy notice is regularly reviewed and
will be updated when necessary.
Any changes will be published on our
Privacy Notice at SLISM.lk(and in the case of major changes, you'll receive an
email to clarify the changes).
Any changes will be effective from
the publication date, which will also be noted on www.slism.lk.
This notice was last updated 7st
July 2023.