SLISM Privacy Policy

The Sri Lanka Institute of Service Management is a professional body for Service Management in Sri Lanka.

The Sri Lanka Institute of Service Management a company registered (limited by guarantee) in Sri Lanka. Company registration number GA 00203975, was created to drive the industry forward through fully accredited qualifications that evolve with the demands of consumers, technology and wider society.

Our registered office address is at 277 New Hunupitiya Rd, Dalugama, Kelaniya, Sri Lanka.

When you supply your personal information, you're agreeing to receive regular news and updates about SLISM, events, membership, courses, research and career programmes for the service management industry.

The legal basis for using your data
Consent. This means that you have agreed to let us process your personal data, in the form of an opt-in or disclaimer, as explained at the point of data collection. You can change your mind at any time.
Withdrawing consent so we can no longer process your personal data. You can change your mind and withdraw your consent by contacting us at email address or by writing to us at SLISM 277 New Hunupitiya Rd, Dalugama, Kelaniya, Sri Lanka

Withdrawing consent from receiving marketing communications.
If you'd like to stop receiving marketing communications, you can:
a) Click the unsubscribe/opt-out option in any marketing communications from us.
b) Contact us at 0773203774 or write to us at 277 New Hunupitiya Rd, Dalugama, Kelaniya, Sri Lanka

Legitimate Interest.
This means we have a legitimate business interest to use your data and we feel that this use is of benefit to you and is something you would expect. We will also offer you the option to opt-out if you choose.

This means we need to process your data in relation to a contract between us and you (eg: your membership contract).

Legal Obligation.
This means that we have to process the personal data in order to comply with the law.

Purpose Activity

Type of Data

Why we need to process your personal information

Lawful basis for processing

A corporate membership application form at organisation level.

Organisation name.
Postal address.
Telephone number.
Names and contact details email, telephone number, postal address of Compliance Officer.

Processing your membership application.
Providing Compliance Officer with information relating to compliance obligations

To send email marketing.

Legitimate Interest

Completing an event/ training booking form on the website.

Name. The name of where you work. Postal address.
Telephone number (landline and mobile).
Email address. Job title.
Payment card details, bank account details, billing address.

Dealing with an order or booking.
Internal accounting processes.
Provide you with information relating to your order or booking.
Internal accounting processes.


Completing an individual SLISM membership application form.

Name. Email address.

Home/work address
Job title.
Expected year of graduation for pre-career students only.
Statement that a pre-career student is over 18.

Processing membership application form.
Internal accounting processes.
Providing you with service information relating to your SLISM membership.


Marketing messages about our products and services.

Email address.
Postal address.
Telephone number (landline or mobile).
Mobile telephone number.

Marketing by email.
Marketing by post.
Marketing by voice calls.

Legitimate interest.

Segmentation, analytics, marketing.

Job title. The type of organisation you work for.
Your individual profile on SLISM’s database.
Your organisation's profile on the SLISM database.

To provide targeted and appropriate marketing messages.

Legitimate interest.

Further education institution accreditation form of SLISM.

Job title.
Email address.

Registering the further education institution as an SLISM accredited institution


Registration of individual students from SLISM accredited institutions.

Email address.
Telephone number.

To ensure that students can leave the institution with a SLISM qualification.


We won't share your personal data with third parties for marketing purposes without your consent.

We may share your personal data with:
a) Our business partners, suppliers and sub-contractors as part of our relationship with you, and after confirming that they will only process your information on our instruction and while using appropriate security.
b) Our auditors, legal advisers and other professional advisors or service providers.
In the case of personal data obtained via our websites:
a) analytics and search engine providers that assist us in monitoring usage of our websites, subject to our cookie notice below.

We may share your information with third parties:
a) If we sell or buy assets, in which case we may disclose your personal information to the prospective buyer or seller, subject to the terms of this privacy notice.
b) If the assets of SLISM or any organisations which are part of SLISM are acquired by a third party and members and contacts are one of the transferred assets.
c) If we are legally required to share your personal data, or in order to enforce or apply our contractual terms and conditions with you.
d) To protect the rights, property, and safety of SLISM, our members, and others. This includes sharing your personal information with other organisations for the purposes of fraud protection and preventing cybercrime.

If we transfer or store your data outside of Sri Lanka we will take steps to make sure that your data is protected as if it were stored in Sri Lanka.

We won't keep your personal data any longer than we need to.
We will keep your personal data for as long as you are a member, have attended an event and have given your consent to marketing.
If you withdraw your consent, we will keep your details to make sure we don't contact you again for marketing purposes, and for our own legal, regulatory, and accounting purposes.

Membership details and payments are kept for a statutory 6 years under Accounting practices in Sri Lanka.

We are led by customer-first principles and want to inform you of your personal data rights.

If you decide to remove or view the data we hold about you, we may need to confirm your identity. If this is the case, we will let you know, and would need to see some form of ID, like your NIC Card or passport.

In order to offer as much clarity as possible, we will supply links to the Data Protection Authority website (when fully operational) so you can read further into your data rights and what they mean.

a)  The right to be informed - you have the right to know what we are collecting and how we are collecting it.

b)  Right of access- you have the right to know whether we are processing your personal data, and what we are processing. We will respond within 28 days of receiving your request.

c)  Right to rectification - you have the right to have any incorrect personal data corrected or completed if it is incomplete. We will respond within 28 days of receiving your request.

d)  Right to erasure - this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will respond within 28 days of receiving your request.

e)  Right to restrict processing - you have the right to ask us to restrict processing of your data. We will respond within 28 days of receiving your request.

f)  Right to object - you have the right to object to our processing of your personal data based on
(i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling);
(ii) direct marketing (including profiling); and
(iii) for purposes of scientific/historical research and statistics.

If you have any further questions about the below, please contact us at  or write to us at SLISM 277 New Hunupitiya Rd, Dalugama, Kelaniya., Sri Lanka

Our use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which lets us collect information from the browser. If you'd like to know more about cookies, visit

We use cookies to identify you when you visit our website and to keep track of your browsing patterns.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on
Unfortunately, turning off cookies may mean our website doesn't retain your settings and may restrict use of the site.

If you would like to change your cookie preferences, please use the "Cookie Settings" option in the website footer.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Notice.

This privacy notice is regularly reviewed and will be updated when necessary.

Any changes will be published on our Privacy Notice at in the case of major changes, you'll receive an email to clarify the changes).

Any changes will be effective from the publication date, which will also be noted on
This notice was last updated 7st July 2023.